We value your privacy! This document explains how we manage your information, detailing the personal data we gather, how we keep it secure, how we ensure your privacy is maintained, and your rights concerning the personal data we hold about you.

This policy pertains to you if you engage in any of our products or services.

The policy provides details about:

TYPES OF PERSONAL DATA WE COLLECT

USAGE OF PERSONAL DATA

SHARING OF PERSONAL DATA

TRANSFERRING PERSONAL DATA

OUR COOKIE POLICY

SAFEGUARDING PERSONAL DATA

DATA RETENTION PERIOD

YOUR RIGHTS

THE BASIS FOR PROCESSING PERSONAL DATA

REACHING OUT TO US

LINKS TO EXTERNAL SITES

UPDATES TO THIS POLICY

WHO WE ARE

BIPCARDS recognizes the importance of your personal information's privacy and security. We are devoted to retaining the trust of our website visitors and customers by ensuring the security of your personal data and respecting your privacy.

We always manage your data fairly and transparently, and we are committed to being open about the data we gather and its usage.

We never lease or exchange information about you with other entities.

TYPES OF PERSONAL DATA WE COLLECT

We may gather the following data about you:

• Name
• Date of birth
• Gender
• Contact details (address, phone number, email, etc.)
• Purchases and orders details
• Services provided to you details
• Online browsing activity on our sites
• Account credentials
• Payment details
• Preferences, feedback, and surveys
• Location and IP address
• Communications with us
• Publicly available information, including social media shares.

Note: Our platforms are not designed for minors, and we don't deliberately collect data from them.

USAGE OF PERSONAL DATA

• We utilize the information for:
• Providing products and services
• Processing orders and payments
• Account management
• Loyalty program management
• Identity verification and fraud prevention
• Analysis and research
• Personalizing shopping experiences
• Enhancing our offerings
• Communication about products and services
• Online marketing
• Customer support

With your approval, we will use your personal data for marketing. If you wish, you can alter your marketing preferences or opt out of promotional communications anytime.

If you sign up for our newsletter, we collect personal details. This helps us inform you about our offers, products, and services. You can opt out of the newsletter whenever you want.

SHARING OF PERSONAL DATA

We cooperate with partners, suppliers, and agencies and may need to share your details with them. But, we ensure they adhere to our standards. They can only use the data for the agreed purpose.

Entities we share with include:

• Product and Service Partners
• Delivery Partners
• Payment Handlers
• Marketing and IT agencies

We will not disclose your personal data to others without a valid reason.

TRANSFERRING PERSONAL DATA

If you order from outside Sweden, we will transfer your details to Sweden. Although stored in Swedish centers, there might be times when data sharing outside of the EEA is necessary. In such cases, we ensure the data remains protected and transfers comply with data protection regulations.

OUR USE OF COOKIES

Our websites use cookies to collect information. This includes information about browsing and purchasing behavior by people who access our websites. This includes information about pages viewed, products purchased, and the customer journey around our websites.

HOW BIPCARD PROTECTS PERSONAL DATA

At Bipcard, we prioritize the safety of your data. We ensure the security of your personal information with the following measures:

• Data encryption
• Robust security controls to shield our information systems from external threats
• Stringent access controls to our information databases
• Logical separation of our infrastructure and data
• Regular penetration testing of our systems
• Comprehensive internal information security guidelines
• Personal data and security training for Bipcard team members
• Rigorous security evaluations for all our service providers who might handle your personal details
• We will never solicit your passwords.
• We advise against entering your account details or passwords via email or from any link within an email.
• Remember to always:
• Safeguard your account passwords
• Regularly update your password
• Avoid using identical passwords across multiple platforms or websites
• Never input your account details or password in an email or from a link provided in an email

BIPCARD'S DATA RETENTION POLICY

Unless mandated by law, Bipcard will not store your data longer than necessary. While different types of data may have varying retention periods, the maximum duration we will usually retain any personal data is 6 years.

YOUR RIGHTS

With Bipcard, you're entitled to several rights regarding your personal data:

Be informed about the specifics of how we process your data.

Obtain a copy of the personal data we have about you by reaching out to us.

Correct inaccuracies in the personal data we have about you.

Withdraw any given consent regarding data processing.

Request data erasure under certain conditions.

Ask us to limit the processing of your data under certain circumstances.

Object to the processing of your data under specific scenarios.

Data portability for the data you've provided to us.

To exercise any of these rights, please contact us at support@bipcards.com.

WHY BIPCARD USES PERSONAL DATA

Bipcard processes personal data due to several reasons:

• Our legitimate interests (detailed below)
• To fulfill our contractual obligations to our clients
• Complying with legal mandates
• In some cases, based on your consent, especially concerning direct marketing communications.
• Our legitimate interests include:
• Offering and providing products and services to our clients
• Handling customer orders, inquiries, and returns
• Customer protection and safeguarding our team
• Promoting and advertising our offerings
• Delivering tailored promotional messages
• Managing loyalty programs
• Gaining insights into customer behavior and preferences
• Improving and developing our product range and services
• Complying with legal and regulatory duties
• Preventing unlawful activities and handling customer concerns or disputes
• Processing insurance claims and taking necessary legal actions

REACH OUT TO BIPCARD

We appreciate hearing from our customers. If you have questions, feedback, or any concerns:

Contact our privacy team at our Customer Service section.

Should you be dissatisfied with how we handle your personal data, you can lodge a complaint with the Swedish data protection authorities at datainspektionen@datainspektionen.se.

CONTROLLER OF PERSONAL DATA

MYCLICK AB
Ostra Hamngatan 46
411 09 Gothenburg
Sweden

Email: support@bipcards.com

Company registration number: 559080-7649
VAT registration number: VAT NO. SE559080764901